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Thank you for shopping at AsLook.com!
We strive to provide you with high-quality fashion products and excellent customer service. Please read our Return & Refund Policy carefully to understand your rights and our process.
We accept returns and exchanges under the following conditions:
Eligibility:
Returns and exchanges are accepted only if the product is defective, damaged during shipping, or not as described on the product page.
Return Request Window:
You must notify us within 14 calendar days of receiving your order with photos and a description of the issue.
Return Process:
Upon approval, we will provide instructions for return or replacement. Some items may require a return to the supplier or warehouse; we will cover return shipping costs only if the error is on our side.
Non-Returnable Items:
For hygiene and safety reasons, certain items like underwear, socks, and custom products cannot be returned unless defective.
Refund Eligibility:
Refunds are issued only after the returned item has been received and inspected, or if a replacement cannot be provided in a reasonable timeframe.
Refund Method:
Refunds will be processed via the original payment method within 3–7 business days after approval.
Partial Refunds:
Partial refunds may be issued for items returned in a condition different from what was originally received.
If you need to cancel your order, please contact us as soon as possible at support@aslook.com.
We can cancel orders that haven’t been processed or shipped yet. Once an order is already being prepared or shipped, we may not be able to cancel it, but our team will do their best to assist you.
For any cancellation requests, please include your order number in your email so we can handle it quickly.
If you receive a damaged or incorrect item, don't hesitate to get in touch with us within 14 days with photo evidence.
We will arrange a replacement or refund promptly.
For any questions or concerns regarding returns, refunds, or cancellations, don't hesitate to get in touch with our customer support team at:
Email: support@aslook.com
Response Time: Within 24-48 hours on business days.
