• Refund policy

Refund policy

Returns

If your order is delivered within the European Union, you have the legal right to withdraw within 15 days of receiving your item, in accordance with EU consumer protection laws.

To be eligible for a return:

  • Items must be unused, unworn, and in original condition

  • Original packaging and tags must be intact

  • Proof of purchase is required

Certain items cannot be returned for hygiene or customization reasons (unless defective), including:

  • Underwear

  • Socks

  • Personalized or custom-made products

To request a return, contact us at support@aslook.com within 15 days of delivery.

Defective or Incorrect Items

If you receive an item that is:

  • defective

  • damaged during shipping

  • different from what was ordered

Please contact us within 15 days of delivery and provide:

  • your order number

  • photos showing the issue

We will arrange a replacement or a refund.

Return Process

Returns must be approved before shipping.

Because we work with multiple verified suppliers, the return address may vary depending on the product.
You will receive the correct return instructions after your request is approved.

Items sent back without prior approval cannot be processed.

Refunds

Refunds are issued:

  • after the returned item is received and inspected, or

  • when a replacement is not available within a reasonable timeframe

Approved refunds are processed to the original payment method within 3–7 business days.

Shipping costs are non-refundable, except in cases of defective or incorrect items.

Partial refunds may be issued if returned items show signs of use or are missing packaging or accessories.

Order Cancellations

Orders can be cancelled only before they are processed or shipped.

If your order has already been dispatched, cancellation may not be possible, but you may still request a return if eligible.

To cancel an order, email support@aslook.com, with your order number.

Contact Us

For any questions about returns, refunds, or cancellations:

Email: support@aslook.com

Response time: 24–48 business hours