At AsLook, we collaborate with a carefully selected network of independent European fashion suppliers and boutique manufacturers.
Each item is prepared and shipped directly from the partner best positioned to deliver your order efficiently and securely.
This model allows us to offer a broader range of high-quality products while ensuring professional handling at every stage.

All deliveries are handled through the established courier services used by our partners, ensuring reliable and traceable shipping across Europe. Depending on the destination, orders may be delivered directly to your address or to a nearby collection point.

Please note: Deliveries to the United States are currently unavailable due to global logistics restrictions.

Delivery Times

Orders placed before 23:59 (GMT+2) are typically processed the next business day by the partner handling your item.

5–8 Business Days

Available for deliveries to:
Germany, Italy, Belgium, Denmark, Finland, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden, Austria, Bulgaria, Croatia, France, Greece, Luxembourg, Portugal, Romania, Switzerland

7–10 Business Days

United Kingdom, Ireland

A tracking link will be provided by email as soon as your order has been dispatched.

Shipping Costs

AsLook offers transparent, flat-rate shipping fees based on destination:

€5.49

Germany, Italy, Belgium, Denmark, Finland, Netherlands, Poland, Slovakia, Slovenia, Spain, Sweden

€7.49

Austria, Bulgaria, Croatia, France, Greece, Luxembourg, Portugal, Romania

€9.99

Switzerland

€10.36

United Kingdom, Ireland

Delivery Destinations

We currently deliver to:
Italy, Germany, Belgium, Austria, Bulgaria, Croatia, Denmark, Finland, France, Greece, Hungary, Ireland, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Item availability may vary by brand partner's warehouse location.

Return Policy

We accept returns within 20 days of delivery, provided that items are returned in their original condition: unworn, undamaged, and with all labels and packaging intact.

For hygiene and safety reasons, the following items cannot be returned:
• Intimates and underwear
• Socks
• Personalized or made-to-order products

To request a return, don't hesitate to get in touch with us at support@aslook.com, and our team will guide you through the process.

Payment Information

We offer several secure payment options, including:
• PayPal
• Klarna
• Major credit and debit cards

All transactions are processed through Shopify’s encrypted and PCI-compliant payment infrastructure, ensuring a safe and reliable checkout experience.

Orders and Customer Assistance

Placing an Order

Select your items, add them to the cart, and proceed through checkout.
An order confirmation email will be sent immediately upon completion.

Do I Need an Account?

No. You may place an order as a guest.
Creating an account allows for faster checkout and easier access to previous orders.

Modifying or Cancelling an Order

If you need to make changes, please contact us promptly at support@aslook.com.
Requests can be accommodated only if the order has not yet been shipped.
Once dispatched, changes are no longer possible; however, returns remain available according to our policy.

Customer Support

Our team is available to assist with any questions.
You may contact us via the Contact Us page or by email at support@aslook.com.
We aim to respond within 24–48 business hours.

Tracking Your Order

Once your order has been shipped, you will receive a tracking number and link.
You may also follow the delivery status at any time through our Order Tracking page.