Shipping Information

Which shipping methods do we offer?

Your order is handled with care and delivered through established courier partners such as DPD, DHL, UPS, FedEx, and select regional carriers.
Depending on your location, delivery may be made directly to your door or to a convenient pickup point.

Please note: Shipments to the United States are temporarily suspended due to global logistics challenges.

When will my order arrive?

Orders placed before 23:59 (GMT+2) are typically prepared the next business day.
Estimated delivery times:

• Italy, Germany, Belgium: 5–8 business days

• United Kingdom: 7–10 business days

A tracking link will be emailed to you as soon as your parcel leaves our warehouse.

Do you offer international shipping?

We currently deliver to the following countries:

• Italy

• Germany

• Belgium

• United Kingdom

Availability may vary for certain items depending on supplier locations.

What is your return policy?

We welcome returns within 20 days of delivery, provided the items are unworn, undamaged, and include all original labels.

For hygiene and safety reasons, the following items cannot be returned:

• Intimates & underwear

• Socks

• Personalized or made-to-order products

To begin a return, please contact our support team at support@aslook.com.

Payment Information

Which payment methods do we accept?

You may complete your purchase using:

• PayPal

• Klarna

• Major credit and debit cards

All transactions are processed securely through Shopify’s encrypted, PCI-compliant payment system.

Is it safe to shop on AsLook.com?

Absolutely.
We use advanced encryption protocols and trusted logistics partners to ensure your personal data and your orders remain fully protected.

Orders & Returns

How do I place an order?

Simply explore our curated collections, add your chosen items to the cart, and complete the checkout process.
A confirmation email will be sent immediately to your email once your order is placed.

Do I need an account to order?

No account is required.
However, creating one provides faster checkout and easier order management.

Can I cancel or modify my order?

If you need to make changes, contact us right away at support@aslook.com.
If the order has not yet shipped, we will gladly assist.
Once shipped, the order cannot be changed, but it may still be returned following our Return Policy.

Who can I contact for assistance?

Our customer care team is always happy to help.
You may reach us via:

• The Contact Us page

• Email: support@aslook.com

We aim to reply within 24–48 business hours.

How do I track my order?

Once your order is dispatched, we will email you a tracking number and link.
You may also check your delivery status anytime through the Order Tracking page on our website.